Refund Policy

Last updated: 10 September 2026 · Applies to Covertora paid plans and credit packs

Short version: You can cancel future subscription renewals at any time. Refund and withdrawal eligibility depends on the purchase, when performance began and the law that applies. Nothing in this policy removes statutory consumer rights.

1. Refund and withdrawal requests

Contact support@covertora.com with the account email, purchase date and reason for the request. We assess requests under the purchase terms and applicable consumer law. Where the law requires a refund or withdrawal right, that right applies.

2. Cancelling your subscription

Cancel anytime from your account (secure Stripe customer portal), or email support@covertora.com.
Cancelling stops future billing immediately — you won't be charged again.
You keep full Pro access until the end of the period you've already paid for, then your account returns to the Free plan.

3. Renewal charges

Subscriptions renew automatically until cancelled. To avoid another charge, cancel before the renewal date. If you believe you were charged in error — for example, a duplicate charge or a renewal after cancellation — contact support@covertora.com and we will investigate. Statutory rights remain unaffected.

4. EU consumers — right of withdrawal

EU consumers generally have a 14-day withdrawal period for online contracts, subject to exceptions and rules for services and digital content. Any request for immediate performance and any acknowledgement affecting the withdrawal right must be collected clearly during checkout where legally required. This policy does not replace the information and consent shown at checkout and does not affect other statutory rights.