Quick answers about privacy, tools, and Covertora Pro. Can't find it? Contact us — we reply fast.
Privacy & security
Are my files uploaded to your servers? +
No — never. Every Covertora tool runs entirely in your browser using JavaScript and WebAssembly. Your files are read and processed locally on your device. If you turn off your internet connection after the page loads, most tools keep working — that's how you know nothing is being sent anywhere.
What happens to my file after I close the tab? +
It simply ceases to exist in the tool. Files live only in your browser tab's temporary memory while you work. Closing the tab clears everything. There is nothing stored, cached or "scheduled for deletion" on our side, because nothing ever reached us.
Is Covertora GDPR compliant? +
Yes. Covertora is operated from Bratislava, Slovakia (EU). Because your documents are never transmitted to us, the most sensitive category of data — your file contents — never becomes personal data we process. See our Privacy Policy for full details.
Can I use Covertora for confidential documents? +
That's exactly what it's built for. Contracts, payslips, medical records, ID scans — because processing is local, using Covertora is comparable to using desktop software, not a cloud service.
Using the tools
Which browsers and devices are supported? +
Any modern browser: Chrome, Edge, Firefox, Safari and their mobile versions. Covertora works on Windows, macOS, Linux, iOS and Android with no installs or extensions.
Is there a file size limit? +
There's no hard limit from us — capacity depends on your device's memory, since your device does the work. Phones comfortably handle files up to ~100 MB; desktops much more. Very large files simply take a little longer.
Why is a tool asking me to upgrade? +
The free tier gives a few uses of each tool per day, and some premium tools are on paid plans. Your daily counter resets at midnight. A paid plan removes the limits — see the pricing page.
My download didn't start — what do I do? +
Check whether your browser blocked the download (look for an icon in the address bar), allow pop-ups for covertora.com, and try again. Our download help page walks through fixes for every browser.
A tool isn't working correctly. How do I report it? +
Email support@covertora.com with the tool name, your browser, and what happened. Because we can't see your files, a screenshot of the issue helps a lot. We usually reply within one business day.
Covertora Pro & billing
What are the paid plans? +
Starter (€3.99/mo) removes watermarks and raises your limits; Premium (€7.99/mo) adds higher limits and the full toolkit; Business (€24.99/mo) is for teams and power users. Compare them all on the pricing page.
How much do plans cost? +
Starter €3.99/mo (€39/yr), Premium €7.99/mo (€79/yr), Business €24.99/mo (€249/yr). Annual billing saves up to 19%. Prices include applicable VAT, handled automatically at checkout by Stripe.
How do I cancel? +
Open the receipt email from Stripe and click "Manage subscription", or contact us and we'll cancel for you. You keep access until the end of the period you've paid for.
Do you offer refunds? +
Subscription payments are final, including renewals — since Pro features unlock instantly, we don't offer refunds. You can cancel anytime to stop future billing. See the refund policy for details.
Which payment methods do you accept? +
All major cards (Visa, Mastercard, Amex), Apple Pay and Google Pay — processed securely by Stripe. We never see or store your card details.
No matching questions — try a different word, or ask us directly.
Still stuck?
Real humans answer our support inbox — usually within one business day.