Download Help

1. The download didn't start

• Check the address bar. Chrome and Edge sometimes show a small blocked-download icon at the right end of the address bar — click it and choose "Always allow downloads from covertora.com".
• Allow pop-ups. Some tools open the file in a new tab first. Allow pop-ups for covertora.com in your browser's site settings.
• Try again. After changing a setting, click the tool's download button again — your work is still there; nothing was lost.

2. Finding the downloaded file

• Windows: your Downloads folder, or press Ctrl+J in the browser to see recent downloads.
• Mac: the Downloads stack in the Dock, or Cmd+Option+L in most browsers.
• Covertora files have clear names like merged.pdf, invoice.pdf or covertora-qr.png.

3. iPhone & Android

• iPhone/iPad (Safari): after tapping download, tap the ↓ icon next to the address bar, or find the file later in the Files app → Downloads.
• Android (Chrome): a "file downloaded" notification appears; files are saved in the Files/Downloads app.
• If a PDF opens in the browser instead of downloading, use the browser's share/save button to store it.

4. The file opens but looks wrong

• Make sure the original file isn't corrupted — try opening it locally first (or run it through our PDF Repair tool).
• Very large or unusual PDFs (scanned books, exotic encodings) can exceed what a browser can process — try splitting the job into smaller parts.
• Still off? We want to know: support@covertora.com.

5. Still stuck?

Email support@covertora.com with your browser, device and the tool you used — or tap the WhatsApp bubble for a quick chat. Because your files never reach our servers, we may ask for a screenshot to see what you see.